Vonado Return & Refund Policy

Welcome to the Vonado Return & Refund Policy page. Please carefully read the following instructions before proceeding with any return requests.

If you have any further inquiries or need clarification regarding our return and refund policy, please feel free to contact us. We value your satisfaction and aim to provide exceptional customer service throughout the process.

How to Cancel My Order?

If you decide to cancel your order, please contact us at info@vonado.com.

• If the parcel has not yet been dispatched, we can promptly cancel your order.
• Once the parcel is dispatched or in transit, we cannot cancel or accept returns for the order.

Exchange & Return Item(s) Policy:

• No returns are accepted after the order is shipped, except in cases where we made an error in shipping the wrong or defective item.
• We do not accept returns for any reason after the product has been dispatched unless there is a fault with the item.

If you believe you have received a defective or incorrect item, please contact us at info@vonado.com with your order ID and a description of the issue. We will verify and assist with a resolution.

Refund Processing Time:

Refunds will be processed to your PayPal account within 1 to 3 days after we receive the return package, if applicable. You will receive confirmation emails from both PayPal and Vonado once the refund is issued.